Terms and privacy

Last updated: October 2026.

1. Service provider

The “Emergency Hamburg Bot” service (the Discord bot and the panel on this site) is provided by its owner, contact via Discord only: profile (ID 1040335356400250931). The service is not affiliated with Roblox or the game's creators.

2. Scope of the service

The bot runs on the Free (free, with the limits described in the pricing page) and the Premium. The owner may change plan limits and features; such a change does not worsen the terms of Premium already purchased with regard to the features listed in the pricing on the day of purchase.

3. Premium “Lifetime” plan

• Price: 20 PLN one-time, with no subscription or renewals.
• Premium is tied to one Discord server and can be moved to another server at the buyer's request.
• “Lifetime” means unlimited-term access, for as long as the bot service is provided. The owner will give at least 30 days' notice before the service ends.
• Premium activates automatically after Stripe confirms payment. This usually takes a few minutes; contact the bot owner if you encounter a problem.
• Payments are handled by Stripe Checkout. This site does not receive or store your card number; Stripe processes payment information under its privacy policy.

3a. Custom Bot add-on — monthly subscription

Custom Bot costs PLN 20 per month for one server and requires active Premium. It is billed separately from Premium Lifetime and includes the bot's server name, avatar, banner, and bio.

The subscription renews automatically each month through Stripe. The purchaser can disable renewal in the dashboard or billing portal and keep access until the end of the paid period. When payment coverage or Premium expires, the bot restores its standard profile and keeps the saved configuration.

4. Refunds and complaints

If Premium features do not work as described in the pricing and this cannot be fixed within a reasonable time, the buyer may request a full refund. In all other cases a refund is at the owner's sole discretion. Submit complaints on Discord – we reply within 14 days.

5. Terms of use

• Using the bot to violate Discord's terms, harass, spam or carry out unlawful activity is prohibited.
• Administrators of each server are responsible for user-generated content (profiles, verdicts, messages).
• The owner may block a server that violates the terms; in that case the Premium plan is not refunded if the violation was serious.
• In-game documents (ID cards, driving licences, sentences) are fictional and exist solely for roleplay fun.

6. Privacy and data

To work, the system processes:

• the ID, name and avatar of your Discord account and the list of your servers (Discord login, “identify” and “guilds” scopes) – only for the duration of the session (up to 7 days);
• after you log in, your account is automatically added to the bot's official Discord support server (the “guilds.join” scope, shown on Discord's consent screen) – you can leave it at any time;
• the server configuration (channels, roles, settings, message templates) saved in the dashboard;
• RP character and document data, cases and applications created by players on servers where the bot runs;
• for Premium customers: server ID, purchase date, contact details and payment history – solely for order handling and bookkeeping.

Data is not sold or shared with third parties apart from infrastructure providers (hosting, database) and the payment provider (Stripe). Stripe processes the data needed to handle payments. You can request deletion of your server or account data via Discord. Signing out invalidates your session.

7. Changes to the terms

I publish changes to the terms on this page. Continued use of the service means you accept them.